General Sales Conditions

Aplicable to Online reservations

The detailed information belongs to EMAP SAU (in advance, Vallnord – Pal Arinsal), with a registered office at the Ed. El Planell- Pal- AD400 The Massana, Principat d´Andorra, with the Tribute Registry Number A706313Y, and Registry of Trade and Industry 921163A. Locate to phone number +376 878 005 or email shop.palarinsal@vallnord.com

1 Object

These general conditions of sale are intended to regulate the online purchase of products put on sale to the public by Vallnord – Pal Arinsal.

Vallnord – Pal Arinsal acts as a direct organizer of his own services and activities as a ski and mountain resort, and as a provider of intermediation services for various packages combined with, and without accommodation facilities, offered by other external and different operators in Vallnord – Pal Arinsal. It has administrative authorizations to be able to market both its own products and services, as well as to provide the intermediary service of other providers.

2 Use of website shop.vallnordpalarinsal.com

The customer is authorized to use this website for the single purpose of legitimate queries or reservation, with the consequent commitment to avoid speculative, false or fraudulent reservations. However, the costumer undertakes to provide www.vallnordpalarinsal.com with correct and precise contact information, such as email, and explicitly designates such data as valid for notifications derived from this contract.

Vallnord – Pal Arinsal explicitly guarantees that the technical means it uses in the making of its website and commercial communications derived from it are restricted and protected from unwanted attacks, through its system.

It also has relevant and duly updated safety certificates to ensure that economic and payment transactions for products or services are fully secure.

 

3 Conditions Acceptance

Visiting and using this website implies the express acceptance by the consumer of every and every general conditions that is considered automatically incorporated into the contract, without the need to transcribe them individually, and complete and develop the specific applicable legislation without contravening it.
These conditions regulate the legal relationship arising from the hiring processes carried out between users-costumers and Vallnord – Pal Arinsal.
The use of the web and/or the acquisition of any of the services published in it, mean acceptance as a user, (without reservation of any kind), to each and every general contracting condition reflected in this document.
If the customer does not agree with the General Conditions and/or with the Privacy Policy and Cookies, the latter should not hire the service.
This document can be printed and stored by customers.
Vallnord – Pal Arinsal makes available to them, the phone number +376 878 005 so that they can raise any doubts regarding the General Conditions.
All notifications, requirements, petitions and other communications to be made by the parties in relation to the present General Conditions must be carried out in writing.

 

4 Conditions modify

Vallnord – Pal Arinsal reserves the right to modify the present conditions in order to improve the services offered. However, the amended general conditions will not affect the procurement of a specific service, which will be regulated by those in force at the time of the perfection of the contract. There will be no need for any express communication of the modification of the conditions, but simple modification of the General Conditions and exposure to the website: www.shop.vallnordpalarinsal.com, the modification will be effective without the need for express communication or other type. In any case, before hiring and using the services, the customer will always be able to consult the conditions via this website.
The temporary validity of these general conditions coincides with the publication time of these conditions until their full or partial modification, from which time the modified general conditions will come into force.

 

5 Online posted services acquisition contract object and purchase system

a. Products offered on the web along with their price and notable features will appear reflected on the screen. The indicated prices are published in euros, and include IGI.

b. Vallnord – Pal Arinsal reserves the right to modify the prices of products offered on the web, and will always be considered as the basis of billing, the tariff(s) in force at the time the reservation is made effective.

c. Vallnord – Pal Arinsal reserves the right to decide at each time the products to be published and to be offered to users via the web, and may in any case include other products that join existing ones. However, Vallnord – Pal Arinsal reserves the right to delete at any time and without needing warning, any of the elements it offers on its website.

 

6 Customer contact information usage

The tenant customer of the reservation ensures that he is over 18 years old and is legally able to hire, use the web and contract legal obligations.

The customer ensures that any personal data provided during the reservation procedure is correct and that he accepts financial responsibility for any operation carried out under his name or account.

Under these general conditions, the customer authorizes Vallnord – Pal Arinsal to include all the personal data provided in relation to a reservation, (both his and those of the people called on the same reservation), in the Vallnord – Pal Arinsal confidential database for future communications under both the regulations in force in the Principat of Andorra, and in particular Law 15/2003 of 18 December of Protection of Personal Data, as well as the General Regulation of Data Protection of the European Union (RGPD) since 25 May 2018.

 

7 Applicable rules

The present General Conditions are subject to the law of the Principat of Andorra, and to Law 8/2018 of payment services and electronic money, Law 12/2013, of Trade, Law 13/2013, of effective competence and consumer protection, Law 20/2014, of electronic procurement, and Law 35/2014 of electronic confidence services and the electronic confidence services regulation.

 

8 Products

Products that can be hired on the website can be reserved individually, combined with other

 

9 Hotels

Vallnord – Pal Arinsal acts as an intermediary service provider between the customer and the different hosting providers, and as a backup agent on behalf of the user, so that it does not bear any responsibility for the quality of the service essentially provided, nor any incidence or any other irregularities derived, directly or indirectly, from the provision of services by the hotel or other external providers that commercialize their accommodation and other services via the Vallnord – Pal Arinsal web, which is totally alienated from any contractual, extracontractual, or other type in the relationship between the hotel or supplier and the customer,

It is understood as hosting providers, all that company, commercial name or owners, which appear on the website, and include all the facilities and services offered on this website, which Vallnord – Pal Arinsal is limited to booking on behalf of the user. The hotel information has been provided by an external provider to Vallnord – Pal Arinsal, so Vallnord – Pal Arinsal is not responsible for the terms provided by the Law 20/2014.

 

9.1 Star classification and host quality

Star classification is own of the Principat of Andorra and is adapted to the rules in force in the area. It merely serves as a general description and may not be applied in all cases. The type of rooms that provide a hotel (e.g., individual, double, or marriage) may vary according to the criteria of establishment. It is the customer's responsibility to check the type of accommodation and services provided by each hotel or partner agent. It is the responsibility of agent partner to provide details about hotels, services or packages that can be reserved through it, without the user being able to make any complaints.

The customer accepts that Vallnord – Pal Arinsal has not carried out quality checks on the premises offered on the web and that it is not responsible for the suitability of the accommodation, or the services provided. Including web hosting does not in any way imply Vallnord- Pal Arinsal recommendation or aval. Vallnord – Pal Arinsal declines all responsibility for any inaccuracy regarding accommodation and services offered on the website, which is the hotel exclusive responsibility, agent, or customer for their specific verification      

       9.2 Tax on stays in tourist accommodation

As soon as the M.I. Government of Andorra enforces it by law, the customer will have to pay directly to the hosting provider the amount corresponding to the        taxation quota, in accordance with the tariffs corresponding to the type of tax.

10 Ski & Mountain resort services

Vallnord – Pal Arinsal has the marketing rights of the Arinsal Pal ski and mountain stations and has the authorizations necessary for the sale on this site of the pass, and other services of its own such as the Bike pass, the ski classes, snowboarding, or bike, derived activities, catering services, or other related services that can be carried out within the domains of Vallnord - Pal Arinsal. It is therefore a question of the sale of own services, for which it assumes full responsibility for management and development in an appropriate and proportional manner to what has been employed.

 

11 Other Services

Vallnord – Pal Arinsal acts in this case only as a provider of intermediary services between the customer and the direct provider of these services and therefore assumes the status of a reserve agent on behalf of the user, so that in no case will it be responsible for the provision of services by providers and providers who market their services and products via the web, who will take responsibility for all kinds, whether contractual or non-contractual, in the provision of their services, without Vallnord – Pal Arinsal being considered responsible in any case.

 

12 Reservations

The Reservations can only be formalizes via the web.

At the time of the reservation, 100% of the total amount will be deposited; the reservation will only be considered firm when this payment is made. Otherwise, it will be automatically cancelled and the conditions described in the annellations section will be applied.

No reservation will be considered confirmed if it is not fully paid 100% through a form of payment that does not allow refunds and is considered definitive.

The customer is automatically responsible for the corresponding documentation (confirmation and vouchers) upon reservation end, which will be strictly necessary for the effective enjoyment of the activity or service contracted.

The reservation includes the services specified in the reservation confirmation. It is mandatory to read all the hotel's information carefully, as it could contain supplements and extra services with surcharge that the user should pay directly to the establishment, and of which Vallnord – Pal Arinsal does not assume any kind of contractual, extracontractual or any other type.

 

13 Payment

Purchase online: the payment is executed for 100% of its amount at the time of the reservation.
Payment form: The payment of the services contracted, which will appear on the screen, can be made using credit/debit card. Transactions will be performed safely via the SSL protocol. In case the TPV reported in Vallnord – Pal Arinsal the denial of the card with which the user intended to pay, the reservation will be automatically cancelled, informing the user of the fact.

 

14 Confirmation and vouchers

Once the customer has made the total payment of the reservation as indicated above, he will automatically receive the confirmation and the corresponding vouchers. These documents form the basis of the contract for the reservation, and they credit the contracting of the various services required by the customer. The customer fully assumes responsibility for checking, conserving, and ensuring that all the details contained in it are correct, as services can only be provided according to the details specified in these documents (which are those that constitute the current contract between the parties, and are an indispensable requirement for the enjoyment of accommodation or service, to the conditions contracted).

 

15 Contractual documentation, perfection, and acceptance

Due to the special characteristics of distance hiring, the parties accept that it is impossible to sign the documents under the contract on paper, or even the payment card. So, from the moment the customer has accessed the web and hired electronically, he accepts the validity of the electronic transaction generated as a result of the web reservation.

The person who completes the page's booking form must be allowed to do so on behalf of all the members of the group with whom they travel and must confirm that the people who are part of it accept the terms of the reservation. In addition, this person is responsible for the total cost of the reservation including cancellation or modification costs. However, this person must inform the rest of the passengers of the details of the confirmation, and any other relevant information that might interest them.

16 Insurance

Beyond the different types of insurance available to the customer, it is reported that there is a ski insurance, or a summer insurance, which in no case acts as travel insurance. These are products which cover only medical expenses arising from injuries caused by the practice of skiing or bicycles, and they also offer civil liability insurance to third parties, with covered limits and guaranteed sums, which are reflected in the particular and general conditions of the policy, which can be fully downloaded and consulted before hiring it, at www.credit insurance.ad

In any case, the coverage would be strictly during the practice of the activity of which one is treated, to tracks, between 9:00 and 18:00 according to the time of the year.

This insurance is full responsibility of the service provider.

Insurance can be hired both on this website and directly at the station ticket office by presenting the ski pass/bike pass and before using any lift.

17 Hotel Cancellations and/or External Activities

If the customer changes or cancels the reservation, there may be charges from the hosting provider or from the services contracted. In any case, if he cancels his reservation within the period set, there will be no cancellation charges. Each service provider has its own cancellation policy, which is detailed both in its description of the website, and also in the confirmation document.

In any case, and in general, if there is no specification or detail, those described below are applied:

. Between 7 and 2 days earlier: it carries a 50% charge of the hotel reserve and/or activities.

. In the last 48 hours of the contracting service, or not presented, will result in the total loss of the amount paid for accommodation or activities.

Under no circumstances will the partial or total refund be made, for services contracted and not used voluntarily by the customer, with communication of less than 8 days.

 

18 Lift Pass Cancellations, Courses or Restaurants

If the customer modifies or cancels his reservation for station services, the following charges will be applied :

. In the last 48 hours immediately to the contracted service, or not not presenting at the scheduled date, it will result the total loss of the amount paid by litft passes, courses or restaurants.

Under no circumstances will the partial or total refund be made, for services contracted and not used voluntarily by the customer, with communication of less than 48 hours.

 

19 Reclamations

Irregularities or deficiencies that the customer may find in the services employed will be notified directly to the service provider in question as long as he uses and enjoys it, and he has provided the opportunity to rectify the situation from start.

In case the solution provided is not satisfied, the customer will have to contact the Vallnord-Pal-Arinsal Reservation Center in writing, from where the appropriate arrangements are made to pursue the claim: shop.palarinsal.vallnord.com on behalf and on behalf of the customer.

The customer is also informed that the establishment must have the official complaints book and be given the opportunity to make the complaint directly.

 

20 Definition of responsibility for the possible inaccuracy of information provided by external service providers.

The customer recognizes and accepts that Vallnord – Pal Arinsal is in no way responsible for the inaccuracies of information provided by external service providers, as detailed in these general conditions.

The customer is informed that Vallnord – Pal Arinsal does everything possible to ensure that the service providers offered by Vallnord – Pal Arinsal keep all the information contained in this website up-to-date and accurate even though he is not responsible for verifying and correcting it.

As a result, the customer is informed and accepts that information and prices contained in this website are subject to variations and are provided exclusively for information.

 

21 Force majeure and responsibilities

Vallnord – Pal Arinsal is not responsible for any change, cancellation or modification of the reservation, or for the losses or damage caused, for the failure of service providers to comply with any of the respective obligations towards the customer, as has been indicated previously.

Vallnord – Pal Arinsal will only respond to the consumer for the obligations it has to fulfil the various own services contracted via the web, except:

When this breach was caused by circumstances of force majeure. These circumstances include, by way of an enunciative but non-constraining circumstances: wars, revolutions, terrorist attacks, border closures, epidemics or pandemics, natural disasters or any other circumstances that may seriously affect both parties, as well as any other unforeseeable circumstances outside the control of Vallnord-Pal Arinsal.

When defects are attributable to the consumer, the sales agency or the establishment, Vallnord – Pal Arinsal reserves the right to modify or suspend scheduled activities if, according to their criteria, it is necessary, or if, for any other reason, it is not possible to do so.

If the consumer has been recruited via the web, and if he appreciates in situ the non-execution or bad execution of the services employed in the stay, he must immediately notify the service provider, and within 48 hours of working hours, of the necessary measures. Non communication to Vallnord – Pal Arinsal within the given time entails the inability of Vallnord – Pal Arinsal to have the necessary evidence of non-compliance and its circumstances, and it will therefore be the consumer who will have to test the failure to comply with the implementation of the contract earlier by the relevant authorities, making it possible for a satisfactory solution to be achieved by all parties.

 

22 Industrial and Intellectual Property

All intellectual and industrial property rights (the website's content and its graphic design, logos, and trademarks), are exclusive property of Vallnord – Pal Arinsal, and it is for them to exercise the exclusive right to exploit them. Thus, their reproduction, distribution, public communication, and modification, total or partial, without prior express authorization from Vallnord – Pal Arinsal, is banned. Similarly, all distinctive signs, trademarks, trade names or signs of any kind contained on the website, documents, advertising, and others in which leaves Vallnord – Pal Arinsal – are protected by the regulatory laws of industrial and

 

23 Personal Data Treatment

Vallnord – Pal Arinsal informs the customer that personal data that are provided by the online reservation purchase procedure or generated within the framework of execution between the client and Vallnord – Pal Arinsal, will be treated and incorporated into files of which it is responsible, for the intended purposes, and in accordance with the established in the Privacy and Cookies Policy.

The customer, in terms of applicable regulation and the Privacy and Cookies Policy, it can exercise the rights, deletion, modification and opposition, as well as revoke the consent given for the delivery of electronic commercial communications, by means of written communication aimed at Vallnord – Pal Arinsal by sending an email to the shop.palarinsal@vallnord.com

To exercise these rights, Vallnord – Pal Arinsal will be able to require the customer to send a copy of his passport or identity document.

 

24 Legislation and jurisdiction

The application and interpretation of these general conditions will be governed by the current legislation of the Principat of Andorra. In case of any discrepancy that may arise in the interpretation or execution of any of these conditions, the parties, with express resignation from their own fur, if they had it, are subject to the jurisdiction and jurisdiction of the Andorran courts.

Vallnord – Pal Arinsal will be able to offer an alternative way of resolving disputes between the customer and the service provider, where technically possible.